Our “Island Attitude” Purchase Policy

The ScubaGear Store remains in business as a direct result of your business. Without it, there would be no purpose for a purchase policy, or a website to publish it on. We want our customers to be satisfied with their purchase, and do our best to provide the highest quality products with the best Customer service in Canada. We appreciate your patience and understanding.

We want our customers to be satisfied with our products.

All unused, re-saleable, regular-priced goods (not including special order Items) may be returned for a full refund (less shipping) within 30 days of purchase. Goods must be returned in the original packing and accompanied by the original receipt and will be gladly accepted without a restocking charge within 30 days of sale. Does NOT apply to used gear, special order items, sale items or masks and snorkels (for hygienic reasons). Shipping costs to return items will be at the customers' expense.

After 30 days, all returns will be refunded (less shipping) and a 15% restocking fee may be applied at our discretion. In the case of warranty returns, the Customer is responsible for all shipping costs, unless previously agreed in writing.

Shipping

We have found that the most cost-efficient shipping is provided by Canada Post. Should you wish your order to be sent via alternate methods, please specify in the order notes. Orders in excess of $150 (before taxes) will be shipped free of charge to most towns and cities in Canada (does not include special order Items). Should the costs of shipping be in excess of our normally experienced rates, you will be informed of the additional charges by email within 24 hours of your order being placed. Shipping is always charged at actual cost.

For orders less than $150, your shipping is calculated by weight and package size. For certain goods, there may be additional freight charges due to size or weight. We will do our utmost to identify these charges for you at the time of purchase. Exclusions: For rural areas, Northern Canada, and the Maritimes, customers will be responsible for the portion of the shipping costs that exceed $25 (before taxes). You will be notified prior to shipping if this applies to you. 

Processing Your Order

Although we strive to provide your items to you as quickly as possible, there will be times (e.g. Holiday Seasons) where it may be difficult to get your goods to your door in a specified period. Based on item availability, manufacturer’s stock levels, and or custom orders, we may not be able to ship within these specified time frames. Please be patient with us, as we will do our best to get your order out to you as soon as possible.

Expedited Deliveries

Should you have a trip coming up soon, or if you have a need to receive your goods in an accelerated time frame, please give us a call. Depending on the availability of the products on your order, we may be able to get your shipment to you as early as overnight. Please understand there is an additional charge for this service, and it may not always be possible to meet your requirements.

Un-anticipated Damage

Although we take great care to package your goods in a manner that ensures they are received in good order, sometimes items shipped by a carrier are received by a customer with incidental damage. Should this happen to your shipment, please give us a call or email us with photos of the damaged item. We are in business to make your online shopping experience positive.

Exchanges and Returns

In the unlikely event you are not satisfied with your purchase, or it is not what you had expected, returns are accepted within a 30 day period (not including special order Items). Items must be returned within the 30 day period, unused, and in the original packaging. After the initial 30 days after purchase, credit returns will be provided in the form of an in-store credit, less the original shipping costs and/or applicable restocking fees. Should your original order have qualified for free shipping, your return may incur an additional administrative fee. Please note, this does NOT apply to previously wet gear purchased on our online store, which is sold as-is, without warranty, or Special Order Items. We try to accurately describe the condition of our previously wet gear to the best of our ability, however, items such as dry suits are not tested for leaks prior to being sold. It is your responsibility to refer to the individual manufacturer's websites to determine proper sizing, and we will not be responsible for any errors incurred as a result of such. Refunds for special-order items will be provided in the form of an in-store credit less original shipping costs and/or applicable restocking fees. Please contact us to obtain a Return Merchandise Authorization before shipping your items back for exchange.

Special Order Items

We are a Genuine Authorized Canadian Dealer for the items we sell in our store. The products are supplied to us directly from our manufacturers’ warehouses. Certain items we do not regularly stock and have ordered in specifically for you are considered “Special Order Items” and as such, are non-returnable once the order has been placed. A 50% non-refundable deposit is required on all special orders greater than $250 retail value. Feel free to call us if you have any additional concerns before placing your order. In the unlikely event that an item you have purchased is no longer in stock with our vendor, we will inform you within 48 hours, providing you the option to substitute your item or cancel your order.

Shipping Time

The items you order from the Scuba Gear Store in Calgary, Alberta will normally be shipped by Canada Post Expedited Parcel or by our vendors' preferred shipping method from their warehouses.

Upon confirmation and receipt of payment for your order, you will receive a Canada Post Tracking Number that can be traced on their website https://www.canadapost.ca/trackweb/en#/home

We require a signature confirming receipt of your delivery. Should the delivery have been unsuccessful, or for some reason, Canada Post was unable to obtain your signature please call Canada Post directly at 1-866-607-6301 using your tracking number for additional instructions to receive your shipment. Please do NOT contact The Scuba Gear Store, as we will not have the most current delivery information available.

Shipping times are NOT GUARANTEED, and the ScubaGear Store will not be responsible in the event that your item(s) have not been delivered by an anticipated date as a result of circumstances beyond our control.

The following are estimates of shipping times by regional location. Please allow extra time during the holidays in case of shipping delays that are a result of circumstances beyond our control. These estimated shipping times are calculated from the date they leave our warehouse.

Province	Town/City	Estimated Delivery
British Columbia	Vancouver/Victoria	2-4 Business Days
Alberta	Edmonton/Calgary	1-3 Business Days
Saskatchewan	Regina/Saskatoon	2-4 Business Days
Manitoba	Winnipeg	2-4 Business Days
Ontario	Toronto/Hamilton/Ottawa	2-4 Business Days
Ontario	Kitchener/London/Windsor	5-6 Business Days
Quebec	Montreal/Quebec City	5-7 Business Days
New Brunswick	Fredericton	6-8 Business Days
Nova Scotia	Halifax	6-8 Business Days
Newfoundland	St. John	6-8 Business Days
Newfoundland	Happy Valley	10-12 Business Days
Yukon	Whitehorse	4-6 Business Days
NWT	Yellowknife	3-5 Business Days
Nunavut	Iqaluit	10-12 Business Days

 

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